Terms and conditions

Czech Terms and conditions

These terms of use (the “ General terms and conditions ") apply to contracts concluded via registration on the website VENOOM placed in the web interface www.venoom.eu (" web interface ") between our company VENOOM GLOBAL s.r.o., established at Heřmanova 597/61, Holešovice, 170 00 Prague 7 Czech republic. The company is registered in the Commercial Register of District Court Prague 26 May 2017, section Sro, insert no. C 276489..

Delivery address: VENOOM GLOBAL s.r.o., Myštěves 7, 503 15 Nechanice, Czech Republic

The responsible person and contact

CEO: Denis Soldán
Phone: +420 739 015 211
Email: denis@venoom.eu

As Provider

And you, as buyer

General Conditions of Use

  1. ABOUT REGISTRATION
    • We declare that the data are used only for identification when purchasing services in company VENOOM GLOBAL s.r.o. and will not be disclosed to third parties or otherwise misused. By confirming of registration, I agree with receiving bidding e-mails from the online store of company VENOOM GLOBAL s.r.o..
    • Invitation e-mails will be sent up to four times a month and size of individual e-mail messages do not exceed 5 MB. The service Subscription E-mail can be canceled at any time at the e-mail address: newsletter@venoom.eu, or to fix address.
    • Only registered user can place an order.

  2. ACCEPTANCE AND APPROVAL OF ORDER, CONTRACT OF SALE
    • Buyer's order is a proposal for the contract and the contract of sale is concluded from the moment of delivery of the binding consent of the buyer and the seller with this proposal (binding confirmation of the order by the seller). The mutual rights and obligations arise between buyer and seller from that moment.
    • With the purchase contract, the buyer confirms that it aware of these business conditions, including the conditions for complaints and that agrees with them. The buyer is alerted to these business conditions and the complaint procedure sufficiently before placing an order and has the opportunity to become acquainted with them.
    • Seller is entitled to withdraw order or its part before concluding the contract in the following cases: goods are no longer produced or delivered, and the price of the supplied goods was changed significantly. If this situation occurs, the seller will immediately contact the buyer to agree on further steps. If the buyer has paid part or full amount of the purchase price, this amount will be transferred back to its account, if there will be no contract of sale.
    • All orders received by this trade are binding. Orders can be canceled prior to its dispatch. If the order will not be canceled till time prior to dispatch, and will be dispatched, the costs associated with the dispatch of the goods may be required from the Customer. You are automatically informed about order acceptance by electronic mail - e-mail. Estimated delivery time for goods not in stock is in the details of each product and confirmation of order. Whether the goods are in stock or not is shown for each item. If the goods are not in stock or stock of the supplier, we will notify you immediately about the next delivery date.
    • Buyer agrees that must not complement other logos and embroidery on clothes and other products of VENOOM without written permission.
    • Cancellation of order - If you do cancel your order within 12 hours, we consider the order as canceled. You can send a cancellation via e-mail or make it by telephone. You must enter your name, e-mail and the order number in the cancellation of order.

  3. TYPES OF TRANSPORT BY COMMON CARRIERS:
    • Pickup personally
      Orders can be picked up on the same day, if ordered goods are in stock. In other cases, we will inform you. Orders can be picked up on weekdays between 9:00 to 15:00, except this time by agreement at the address VENOOM GLOBAL s.r.o., Myštěves 7, 503 15 Nechanice, Czech Republic.
    • Shipping by GLS
      GLS delivers goods weighing up to 31.5 kilograms, on working days from 8:00 to 18:00.

      You will be notified by SMS, if necessary. By e-mail about handing the goods over to the carrier on the day before delivery. If you cannot fit on a given day delivery, you can change dates and delivery address as specified in the SMS / e-mail. In the morning on the day of delivery you will receive an SMS / e-mail with the information that the goods are with the courier and ready for delivery.

      Online shipment tracking

      On delivery please visually check the undamaged packaging of product, courier cannot wait to unwrap.
    • Only registered user can place an order.

  4. WARRANTY
    • You will always find a tax receipt in the package. The warranty period is effective from the date on the document. The warranty period is given for each product in the Product Details. In doubtful cases, the guarantee period can be extended by 5 (in words: five) days as compensation for the time of transport.
    • INCONSISTENCY WITH THE CONTRACT OF SALE - GENERAL INFORMATION
      If the item is not in conformity with the contract of sale (hereinafter referred to as "conflict with the contract of sale "), the buyer has the right on its exchanging or its correction without undue delay and for free, and per requirements of buyer; unless such a procedure is not possible, the buyer may request a reasonable discount from the price of item or withdraw. This does not apply, if the buyer knew about the conflict with the contract of sale before the acceptance of item or caused conflict with the contract of sale. Conflict with the contract that occurs within six months of receipt of the item, shall be Deemed to have inconsistency on receipt, if it does not contradict the nature of the item or the unless proven otherwise.
      We provide a warranty for the goods given by legislation.

  5. THE CONSUMER'S RIGHT TO WITHDRAW FROM CONTRACT
    • If the contract of sale is concluded through a means of distance communication (E-shop), the consumer is entitled withdraw from the contract within 14 days from receipt of goods. In this case, the consumer contacts the seller and the best choice is to put it in writing with stating the order number, purchase date and account number for a refund. Money can be returned in cash at the registered office. Withdrawal must be received by the last day of 14 days’ period. In special cases, the period of repayment can be extended with regard of the circumstances, but not longer than 30 days from delivery.
    • This provision can not be understood as an option of free rent of goods. In the case of using the right of withdrawal within 14 days from receipt of performance, the consumer must return everything received under the contract of sale to the supplier. If this is not possible (eg. the goods were consumed or destroyed in the mean time), the consumer must provide monetary compensation in return for what can not be returned. If returned goods is only partially damaged, the seller has the right to damages and compensation may be counted to refunded purchase price. The seller is required to prove the caused damage. The seller returns only a reduced purchase price.
    • The seller may also have counted incurred costs for returning the goods (transport costs, etc.).

      The consumer has no right of withdrawal for contracts:
      • for the provision of services, if their performance had been initiated before the expiry of 14 days from receipt of performance,
      • for the supply of goods or services whose price depends on fluctuations of financial markets beyond the will of the seller,
      • for the supply of goods adjusted as required by the buyer or for his person as well as goods that are subject to rapid deterioration, wear and tear or obsolescence,

      What to do on the returning of goods:
      • Prepare shipment as described below.
      • Goods that will be sent back to the address, please send by the selected carrier, as described below.
    • How to prepare the shipment
      The shipment must be complete (including accessories and all documentation) and in the state in which you took it upon delivery. Attach proof of purchase. Please always use brown paper or cardboard, so as not to taping, writing or other deterioration of the original package. Do not send goods on delivery, we recommend you insure the goods. Money will be refunded to the bank account (be sure to put it) and it is usually within 3 working days of receipt of shipment. In the case of returns, the amount will be reduced by shipping costs (except for complaint!). Form for withdrawal

  6. SHIPPING AND TERMS OF DELIVERY
    • How we send the goods?
      Ways of delivery are listed in the web interface. You can select a specific way of delivery of the order.
    • What are the costs of supply?
      Costs of supply always depends on the size and nature of the goods and the price list of the selected carrier. Actual costs of supply are listed in the web interface. The total price, which comprises the costs of the chosen way of transport will be always specified in order
    • When we deliver the goods?
      Time of delivery always depends on its availability and the selected way of delivery and payment. Goods which are in stock, given to the carrier within three to five working days from receipt of order (in cash on delivery) or by crediting the payment to our account (on non-cash payment). Please note that we can not control the time of delivery by external carriers. If we disagree with otherwise we will be obliged to deliver the goods within 30 days from the date of conclusion of the contract. If we do not fulfill our commitment to deliver the goods within this period and will not deliver it within an additional reasonable period of time that you provide to us, you are entitled to withdraw from the contract. Any complaints relating to delivery time can be addressed directly to the carrier. Per these terms and conditions, the date of delivery means the moment, when the goods are delivered to you. If you refuse to accept the goods without reason, this fact is not considered as failure to deliver the goods from us, or a withdrawal from your side.
    • How to proceed in taking the goods?
      Check the integrity of goods packaging on receipt of the goods. If you find defects immediately notify the carrier and us. If you refuse to accept the shipment with damaged packaging, it is not considered as unreasonably withheld.
      You acknowledge that the packaging of the consignment was not breached, by signing the delivery note (or another similar document). In this case, the claim is not possible.
    • What happens if you do not accept the goods?
      If it is necessary to deliver the goods repeatedly or otherwise than in the agreed way of delivery for reasons on your side, you are liable for the costs associated with this delivery. In case you do not accept the goods without reason, we are entitled to reimbursement of costs associated with the delivery of goods and storage, as well as other costs incurred due to non-acceptance of the goods. Furthermore, in this case we are entitled to withdraw from the contract. Some items may be divided into several packages. Postage remains unchanged. We monitor all shipments up to their arrival; we try to prevent problems arising from delivering.

  7. WAY OF PAYMENT
    • online payment - you can pay for your order online through the payment gateway - Power by STRIPE
    • cash on delivery - we will send ordered goods by mail and you will pay cash on delivery.
    • pick up personally - you will pay by cash personally

  8. SAFETY
    • Do not worry misuse of credit cards. We use proven payment gateway with protocol 3-D Secure, supported by the card associations. All internal information (passwords, names, operation) are encrypted. It does not encrypt general information to increase the speed (information about each item of goods).

  9. COMPLAINTS
    • If the goods are damaged or defective, follow the Return Policy in Section 11. Return of goods because of withdrawal is described in Section 6 hereof.

  10. RETURN POLICY
    Method and conditions of warranty for defective of goods purchased through the online store VENOOM are governed by these Return policy. Company VENOOM GLOBAL s.r.o., established at Heřmanova 597/61, Holešovice, 170 00 Prague 7 Czech republic. The company is registered in the Commercial Register of District Court Prague 26 May 2017, section Sro, insert no. C 276489..

     

    Delivery address: VENOOM GLOBAL s.r.o., Myštěves 7, 503 15 Nechanice, Czech Republic
    Phone: +420 739 015 211
    Email: info@venoom.eu

    • For which defects are we responsible?
      As a seller, we are responsible for ensuring that the goods do not have defects. This means that the goods:
      • has properties that have been agreed between us, that we describe or that you might expect due to the nature of goods and from advertising;
      • is in appropriate amount, size, quality, weight or measurement, and
      • meets the requirements of legislation, including binding technical standards.
      Difference of color shades in reality and in the electronic display device cannot be considered as a defective of goods. If the goods do not meet to your idea, you are entitled to withdraw from the contract within 14 days of receipt of goods in accordance with Article 6) The consumer's right to withdraw from contract.
    • What is the warranty period?
      The warranty period is twenty-four months from the receipt of goods in unused consumer goods, if a longer warranty period is not fixed in the web interface or in the attached document.
    • What rights of defective performance do you have?
      If defect of goods occurs during the warranty period, and you can not use the goods, and this defect can be removed, so you can get free, timely and proper repair. We are obliged to remove such defect without undue delay.


      You can request a reasonable discount on the purchase price or replacement of defective goods instead of removing the defect, or replace parts, if there are no disproportionate costs against price of a product or severity of defect. Also, we can always replace the defective goods with a good one, if it does not cause serious problems to you.In the case of defects which cannot be removed and which prevents the goods, you have a right to exchange of goods or have the right to withdraw from the contract. You have the same rights also when it comes to removable defects, but you cannot properly use the goods for repeated occurrence of the defect after repair or due to a larger number of defects.
      You have the right only to a reasonable discount of the purchase price for used goods or goods sold at a lower price.

      The period from the application of rights from liability for defects until the period when you have been obliged to take over the goods after the repair is not counted in the warranty period. We are obliged to issue a confirmation at day, when you apply the law, as well as the repair and about the period of its duration.

      If there is an exchange, the warranty period shall begin to run again from the receipt of new products. The same applies if there is a replacement of the component to which the warranty was granted.
    • When is not it possible to apply the rights of defective performance?
      Rights of defective performance is not for you, if:
      • you knew about the defect before the takeover;
      • you have caused the defect by yourself;
      • warranty expired.
    • Warranty and claims from liability for defects shall not apply to:
      • damaged goods caused by its use (also a reduction in capacity of batteries and accumulators shall be considered as depreciation caused by use);
      • defects caused by improper use of goods, failure to follow instructions, improper maintenance or improper storage.In the case of a sale at a lower price, we are not liable for defects for which it was agreed lower price.
      We are not responsible for injury to persons or for damage to property and goods that are caused by improper use or misuse of goods or negligence.
    • How to proceed in the complaint?
      Lodge a claim without delay after identified defect.


      Claim may be done as follows:
      - You can inform us in advance about the complaint by telephone, email or in writing for faster approval.
      Claimed goods can be delivered (other than cash on delivery, which we do not take) at the delivery address VENOOM GLOBAL s.r.o., established at Heřmanova 597/61, Holešovice, 170 00 Prague 7 Czech republic. The company is registered in the Commercial Register of District Court Prague 26 May 2017, section Sro, insert no. C 276489..

      Pack the goods in a suitable packaging to avoid its damage or destruction.

      Purchase receipt of goods or tax document - invoice, if it has been exposed, or other document proving the purchase of goods should be attached to the goods, together with a description of the defect and proposals on solving the complaint. Failure to submit any of the above documents shall not preclude a positive settlement of the claim under statutory conditions.

      Moment, when the occurrence of defects and implemented right from liability for defects to recourse has been notified to us is the moment of lodging the complaint.

      Upon receipt of the claim, we determine the way of complaint settlement immediately, in complicated cases within 3 working days from the date of the claim, in justified cases, particularly where complex technical assessment of the condition is required within 30 days from date of the claim. The complaint shall be fitted immediately after determining the way of complaint, in appropriate cases, a complaint can be equipped with later; the complaint shall not take longer than 30 days from the date of the claim. After the deadline for the complaint you are entitled to withdraw from the contract or have the right to exchange the product with a new product.

      If you have filed a claim product within the first 12 months from purchase, we reject a claim only by expert judgment; whatever the result of expert judgment, we cannot require reimbursement for expert assessment or other costs related to expert judgment. We are obliged to provide you a copy of the expert judgment justifying the rejection of the claim within 14 days from the date of complaint settlement.

      If you make a claim of the product after 12 months from purchase, and we reject it, the person who has equipped complaint is required to set out in the document of complaint handling, where you can send the product to the professional judgment. If the product is sent to the expertise by designated person, expert assessment costs, and any other related reasonably incurred costs are borne by us, regardless of the result of expert judgment. If the expert assessment will demonstrate our responsibility as a defect, you can apply claim again; The warranty period shall not run during the execution of professional judgment. We are obliged to pay all the costs of peer review, as well as all related costs reasonably incurred within 14 days from the date of new claim. New complaint cannot be dismissed.

      We will issue a written confirmation of the application and settlement of the claim.

      In the case of disputed claim, we will decide on its adoption within three working days from the date of the claim.

  

Your VENOOM team
General terms and conditions are valid from 4/2017 to appeal.
Information for buyers: in case of change in business conditions, business conditions, which were in force at the date of purchase, are valid.